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HEADLINE NEWS
Several big airlines waived fees for passengers who
want to change their flying dates to avoid
potentially serious winter storms in the East,
including New York. So-called weather waivers were
issued on Thursday by Delta, United, Continental,
US Airways, and AirTran. Passengers who change
their tickets, however, must rebook on flights
within the next few days. The waivers from
Continental, United, and US Airways apply to
flights through Sunday. United said its waivers
apply to tickets for travel passing through
Washington, Maryland, North Carolina, New Jersey,
New York, Pennsylvania and Virginia on United,
United Express or United code-share flights.
Travelers who change their ticket have to keep the
same origin and destination, and rescheduled travel
must take place within seven days of original
travel date. Customers with canceled flights are
eligible for a full refund. The policy covers
flights to and from New York's LaGuardia;
Pittsburgh, Philadelphia, Allentown and Harrisburg,
Pa.; Atlantic City, N.J.; Baltimore-Washington; and
Reagan National, Dulles, Newport News and Richmond
airports in Virginia. Feb 7, 2010
Mileage
expert surveys frequent-flier trends. Today's
big frequent-flier programs may have more than
1,000 partners ranging from movie rentals to
mortgage companies, says Tim Winship of
FrequentFlier.com. "The long-term trend has been
the evolution of these programs from frequent-flier
programs to frequent-buyer programs," he says,
noting that robust partnerships present an
opportunity for passengers. "Everything else being
equal, you're better off participating in a program
with more partners than one with fewer partners,"
he says. Feb 7, 2010
American
Airlines
Judge okays class action over skycap tips. A
federal judge ruled Wednesday that skycaps across
the country may join a Massachusetts class-action
suit against American Airlines. Hundreds of skycaps
say their earnings plunged after American imposed a
$2 charge for curbside bag checks, and a jury in
Boston has already awarded $325,000 to nine local
skycaps. Other airlines have been named in similar
suits, but Wednesday's decision marks the first
time that a class has been certified in such a
case. A spokesman for American says the carrier
"respectfully disagrees" with the ruling and is
considering an appeal. Feb 8, 2010
Republic
Airways, Bombardier
Republic to restructure Lynx, switch to all-jet
service. Republic Airways said Thursday it will
phase out the Bombardier Q400 turboprops operated
by its Lynx Aviation division, converting the
routes to Embraer regional jets flown by Republic
pilots. About 400 Lynx jobs will be affected, and
employees will be offered positions elsewhere at
Republic or Frontier, according to a company
spokesman. Republic's chief operating officer said
the move "allows us to better utilize our existing
aircraft resources and lower our cost of operating
and maintaining multiple fleet types, while
providing our customers with outstanding jet
service." Feb 8, 2010
Richmond
International Airport
Virginia airport forced to issue security badge to
felon. A Virginia congressman says he is "outraged"
that Richmond International Airport in Virginia was
forced by the TSA to issue a high-level security
clearance to a convicted felon. "This is a matter
of national security, and our citizens deserve
better," Rep. Eric Cantor, R-Va., wrote in a letter
to acting TSA administrator Gale Rossides. The
Capital Region Airport Commission had originally
denied an all-access badge to the TSA employee
after discovering he had committed felony robbery
at age 17. But TSA responded that the applicant met
federal security standards and ordered the airport
to issue the badge. The airport's CEO called the
TSA action "unconscionable." Feb 8, 2010
Boeing 787
jetliner features larger windows, luggage bins.
Boeing Commercial Airplanes unveiled its first
787 jetliner with the passenger cabin installed
this week. The aircraft has features including
larger windows that are dimmed electronically,
larger overhead luggage bins that allow for more
head room and toilet seats that close
electronically.
Airlines add "block time" to cut down on late
flights. Airlines are adding minutes to the
scheduled duration of their flights in order to
boost their on-time arrivals. Passengers are
noticing the difference. It used to be that "(i)f
you leave late, you know you will arrive late. But
now you leave late and arrive early," said frequent
traveler Steve Edmonds.
American considers fill-ins if flight attendants
strike. American Airlines is "committed to the
mediation process" with flight attendants but is
willing to train management employees to step in if
attendants go on strike. A company spokeswoman said
American has notified the FAA of its contingency
planning, which is standard operating procedure
during contract negotiations. American and its
flight attendants failed to reach an agreement
during "lockdown" negotiations last month, but
further talks are scheduled Feb. 27-March 3 in
Washington, D.C.
Frequent
fliers earning fewer upgrades, experts say.
Frequent fliers are finding it harder to score
first-class upgrades, experts say, with more
members qualifying for elite status even as
airlines cut back on capacity. Randy Petersen
estimates that 1% to 3% of frequent flier program
members have traditionally qualified for elite
tiers, though that number could soon reach 5% due
to bonus offers for non-flight activity, such as
credit card use. "Over the next two years, unless
you're at the mid-tier elite level and upwards,
you're probably never going to be able to get any
upgrades," Petersen says.
Luggage fee
rise prompts closer scrutiny of service. Major
airlines recently increased their fees for
passengers to check luggage, prompting some to
wonder whether the increases should spur the
carriers to do more to ensure bags arrive when and
where they should. However, government data show
that occurrences of mishandled baggage are down,
and experts point out that luggage is usually
misplaced rather than lost. Many carriers are
employing new technology and equipment to further
improve baggage service.
CIA chief
expects al-Qaida attack within 6 months.
Intelligence agencies expect al-Qaida to attempt an
attack on the U.S. within three to six months,
senior officials told the Senate Intelligence
Committee on Tuesday. "The biggest threat is not so
much that we face an attack like 9/11," warned CIA
Director Leon Panetta. "It is that
[al-Qaida] is adapting its methods in ways
that oftentimes make it difficult to detect."
Panetta said the group is positioning "clean"
recruits who have minimal contacts with known
terrorists.
France set
to open trial in 10-year-old Concorde crash.
Nearly a decade after an Air France Concorde
crashed near Paris, a French court is seeking to
apportion blame. Safety at Charles de Gaulle
Airport has been questioned after investigators
found that one of two routine runway sweeps had
been canceled on the day of the crash. But the main
controversy surrounds Continental Airlines:
Investigators say a titanium wear strip from a
Continental DC-10 fell onto the runway and was
later struck by the Concorde, causing a chain
reaction that led to the crash. But lawyers for
Continental say they have 28 witnesses who saw the
Concorde on fire before it struck the runway
debris, and some aviation experts fear that putting
an airline on trial will have a chilling effect
that could lead to more such accidents in the
future.
Continental adds extra New York-London Heathrow
flight. Competition on the key business route
across the Atlantic will increase this year after
Continental Airlines announced it was adding an
extra two daily services between London Heathrow
and New York Newark airports.
The airline will add an early-evening departure
from Heathrow from 28 March and an early morning
departure from 31 October, taking its schedule to
five times daily.
Continental has also announced that all services in
the route and from Heathrow to Houston will feature
flat bed seats in BusinessFirst, its business-class
cabin. The flat seat started to appear on the
airline's services in November 2009.
The seat offers a flat spleeping space of 6 feet 6
inches when fully extended and is 27 inches wide on
the Boeing 777 when the armrest is flush with the
seat cushion. The seats also offer 15.4 inch
screens, laptop power, USB and iPod
sockets.
Air New
Zealand unveils first lie-down economy bed.
Airline unveils " the first major improvement
in economy class travel comfort in 20 years". When
it comes to a long-haul flight to New Zealand, the
thought of 24 hours in an up-right economy seat is
enough to make anyone shudder. But economy-class
passengers will soon have the chance to lie flat
like their envied fellow travellers in business and
first. Air New Zealand has unveiled plans to
introduce "beds" in economy class, in what it is
calling the first major improvement in economy
class travel comfort in 20 years.
Developed in-house by the airline's designers and
engineers, the 22 "Skycouches" will take up the
first 11 rows in the economy cabin of the carrier's
new Boeing 777-300 planes, and will be formed out
of three economy seats abreast that fold out to
create a lie-flat space (complete with full size
pillows) stretching right up to the seats in front.
The increased space could also provide a valuable
play and sleep area for those travelling with small
children. For two adults travelling, purchasing the
Skycouch will be based on buying two seats at
standard prices with the third seat at
approximately half price. Full airfare details will
be announced when it goes on sale in late
April.
"For those who choose, the days of sitting in
economy and yearning to lie down and sleep are
gone," Chief Executive Officer Rob Fyfe told
reporters. "The dream is now a reality, one that
you can even share with a travelling companion
&endash; just keep your clothes on, thanks." The
first routes to offer travellers the Skycouch will
be between Auckland and Los Angeles from December
2010 and Auckland and London from April 2011. All
other services will feature the seats by around
2012. The airline's Premium Economy Cabin will also
be getting an upgrade and will feature
"Spaceseats," set two abreast (it is currently
three abreast) and designed so that the centre
aisle seats can angle together to allow couples to
dine at a shared table.
TRAVEL
TECHNOLOGY NEWS
Search
for a WiFi
Zone
Northwest website, flight numbers vanish as merger
nears completion. Northwest Airlines flight
numbers disappeared over the weekend, replaced with
identical flights on Delta Air Lines. At the same
time, visitors to Northwest's nwa.com website began
being redirected to delta.com. The two moves
resulted from an integration of the airlines'
reservation systems, one of the final steps in
completing a merger begun in October 2008. Delta
says it added customer service agents around the
country to assist with any confusion over the
latest moves, but "it's gone quite well," according
to an airline spokeswoman.
Southwest Airlines finally has decided to wire its
Boeing 737 fleet for wireless Internet service
after dabbling with the concept for two years, and
the question is, will the discounter offer its
Wi-Fi service for peanuts?
Texas-based Southwest said Friday that it plans to
begin outfitting its aircraft to handle Row 44
Inc.'s satellite-based broadband service by the
second quarter.
Southwest initially will install equipment on about
15 aircraft per month and gradually increase that
rate to 25 planes per month. It estimates that
Wi-Fi will be available on the more than 540 planes
in its fleet by early 2012.
In little more than two years, Internet service has
become widely available on flights within the U.S.
The leading Wi-Fi provider, Itasca-based Aircell,
has installed its Gogo service on about 700
jetliners and earlier this month raised $176
million to further fuel its growth.
Passengers have been slow to warm to the service,
however. Forrester Research Inc. estimates that
about 15 percent of passengers surf the Web on a
Wi-Fi-enabled flight, although 80 percent of these
users purchase Wi-Fi on subsequent flights.
After
a decade of waiting, the Apple tablet is finally
here,
and reactions across the Internet are mixed, to say
the least. Sure, there's always a bit of widespread
deflation after a launch with so much hype behind
it; nonetheless, the range of attitudes towards the
iPad goes from "it's a great tablet, but I'll have
to wait and see about the 'revolution' part," to
"I'm so disappointed that it's just a giant iPod
touch." Missing is the near-universal "Apple has
changed the game" sentiment that followed the
launch of the iPhone.
None of this is to say that the iPad won't
fundamentally change the game. It's just that this
launch is closer to that of the original
iPod&emdash;the idea itself isn't exactly new,
competing offerings seem arguably better in some
respects, and Apple will have to set itself apart
from the pack by delivering a superior user and
e-commerce experience. In other words, the iPad
isn't going to waltz in and just change the world,
the way that its smaller predecessor, the iPhone,
did. It'll have to fight its way to the top, like
the iPod.
China
steps up defense of Internet
controls.
China widened its attack against US criticisms
of Internet censorship on Monday, raising the
stakes in a dispute that has put Google in the
middle of a political quarrel between the two
global powers. China has stepped up its defense of
curbs on the Internet nearly two weeks after the
world's biggest search engine provider, Google
Inc., said it wanted to stop censoring its Chinese
Google.cn website and was alarmed by online hacking
attacks from within China.
Google's complaints received backing from the White
House, but China countered with accusations that
Washington was using the Internet to support
subversion in Iran. The dispute has stoked friction
between Beijing and Washington, already wrestling
over trade, U.S. weapons sales to Taiwan and human
rights.
The rising heat over the Internet feud could narrow
room for both sides to back down quietly while they
seek to cooperate on broader financial and
diplomatic worries. 100125
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